Return & Exchange Policy
We at VISTAS have crafted our products for comfort, style and our love for the environment. We love all our products and hope you will too. We will take care of shipping & exchanges at our end, so you can go ahead and try the comfort we have crafted, hassle free.
We have a Free 7-day Trial Policy. If 7 days have gone by since your order delivery, unfortunately, we won’t be able to offer you a refund or exchange.
To be eligible for a return, the product must be in: unused and the same condition as you received it the original packaging.
A refund shall not be processed in the following cases:
- If the product is returned after seven days
- If the item is worn, damaged, or not in its original packaging
Exclusive Sale - Any orders placed during our Sale period will not be eligible for returns
- In case of a size issue, defective or damaged product, we would be happy to assist you in exchange for the orders placed during the sale.
- Exchange is subject to size availability
Note – We do not issue refunds for Cash on Delivery (COD) charges, typically ranging from 75 to 100 Rs., in case you decide to return a product.
Please click on SCHEDULE AN EXCHANGE/ RETURN within 7 days of delivery with your order number
You will receive a confirmation as soon as the Product is received, and your payment will be processed within seven business days of receipt of the returned package.
FOR RETURN AND REFUND CONDITIONS, PLEASE REVIEW OUR TERMS AND CONDITIONS.